This template is designed to help you easily collect and organize feedback from your customers. You'll be able to create surveys, forms, and segment your customers based on their feedback. Additionally, you can use this template to keep track of frequently asked questions (FAQs) and features related to your product.
In this tutorial, we'll go over each section of the template and show you how to use it effectively. We'll also cover some common processes, such as creating a new survey/form and adding new questions to your database.
The "Questions" section is where you'll be able to view and manage all of the questions that you've added to your surveys and forms. You can sort and filter the questions by category, and also edit or delete them.
The "Forms" section is where you'll be able to create and manage your surveys and forms. You can customize the questions that are included in each form, and also track the results of your forms.
The "Segments" section is where you'll be able to group your customers based either on their feedback, or on demographic clusters. This can be helpful for targeted marketing campaigns or to better understand customer needs.
The "Features" section is where you'll be able to keep track of all the features of your product. This can be helpful for tracking feature requests or for keeping track of the features that your team is currently working on--you can also brainstorm and write questions that relate directly to a specific feature or feature idea.
The "FAQs" section is where you'll be able to keep track of frequently asked questions from your customers. This can be helpful for quickly addressing common customer concerns, and can be lifted from directly when writing public facing FAQs (on landing pages and in product documentation).
To create a new survey or form, go to the "Forms" section and click on the "New" button. From there, you'll be able to add questions and customize the form to your liking.
To add new questions to your database, go to the "Questions" section and click on the "New Question" button. From there, you can add the question and assign it to a category. You can also add new questions to the master database directly from your forms, as you create them.
This is a Pro component, and so is accessible with any Landmark Pro membership. Get started today with the template link on this page.